Privacy Policy

Revenue Relay
Effective Date: [Insert Date]

1. Introduction

Revenue Relay (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.

This policy describes how we collect, use, disclose, and safeguard your information when you visit our website Revenuerelay.org and use our services, including AI-powered communication systems, CRM management, and marketing services.

2. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Business information

b. Communication Data

  • Call recordings and transcripts

  • SMS and email communications

  • AI interaction data (inputs and outputs)

c. Client Data

  • CRM data provided by clients

  • Customer contact information processed on behalf of clients

d. Technical Data

  • IP address

  • Browser type

  • Device information

  • Website usage data (analytics, cookies)

3. How We Use Your Information

We use collected information to:

  • Provide and operate our AI receptionist and automation services

  • Manage and optimize communication workflows

  • Set up and maintain CRM systems

  • Improve AI performance and system accuracy

  • Provide customer support and troubleshooting

  • Conduct marketing and lead generation activities

  • Comply with legal obligations

    Communications Processing on Behalf of Clients

    Revenue Relay may process communications (including calls, SMS, and emails) on behalf of clients.

    In such cases:

    • Clients act as the data controller of the information

    • Revenue Relay acts as a data processor/service provider

    • Clients are responsible for ensuring lawful collection and use of personal data

4. AI & Automated Processing

Revenue Relay uses artificial intelligence systems to process communications, including calls, messages, and customer interactions.

  • AI-generated responses may not always be accurate

  • Clients are responsible for reviewing outputs before relying on them

  • Data may be used to improve system performance unless otherwise agreed

5. Sharing of Information

We do not sell personal data. However, we may share data with:

Service Providers

  • Cloud hosting providers

  • Communication platforms (voice, SMS, email)

  • CRM platforms

  • Analytics tools

These providers only process data as necessary to deliver services.

Legal Requirements

We may disclose information if required by law or to protect our rights.

6. International Data Transfers

Because we may work with global clients and use international service providers, your data may be transferred and processed outside of the United States.

We take reasonable steps to ensure appropriate safeguards are in place.

7. Data Retention

We retain data for the duration of our engagement with a client and as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

After termination, data may be retained for a reasonable period unless deletion is requested.

8. Data Security

We implement appropriate security measures, including:

  • Encrypted systems

  • Secure platforms

  • Restricted access controls

However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to your data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Opt out of certain communications

To exercise these rights, contact us using the details below.

10. Cookies & Tracking

We may use cookies and analytics tools to:

  • Improve website performance

  • Understand user behavior

You can control cookies through your browser settings.

11. Children’s Privacy

Our services are intended for businesses only and not for individuals under 18. We do not knowingly collect data from minors.

12. Contact Information

For privacy-related inquiries:

Revenue Relay
Email: [Insert Contact Email]

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

14. Third Party Services

Revenue Relay uses trusted third-party providers to operate and deliver services. These may include:

Communication & Messaging

  • Twilio (calls, SMS, voice automation)

  • Other telephony and messaging providers as needed

CRM & Automation Platforms

  • GoHighLevel (client CRM, pipelines, automation workflows)

  • Other CRM or workflow tools as required for service delivery

AI & Processing Tools

  • AI and machine learning platforms used for:

    • Call handling

    • Message generation

    • Workflow automation

(Smart move here: keep this slightly broad so you’re not locked into one provider)

Hosting & Infrastructure

  • Cloud hosting providers (e.g., AWS, Google Cloud, or similar)

  • Secure data storage systems

Analytics & Tracking

  • Google Analytics (website performance and usage tracking)

Payment Processing

  • Stripe or similar providers for billing and payments

These third-party providers are authorized to process data only as necessary to provide services on our behalf and are contractually obligated to safeguard such data.

We may update or change third-party providers from time to time to improve service performance, reliability, or security.